Who We Serve
The Hendrich II team serves a number of different roles in the healthcare industry from executives to students to researchers. Although each role impacts fall prevention in a different way, we are all striving to achieve one common goal. Click on the role below that most closely aligns to you and learn more about how the Hendrich II could assist you in achieving better care.
- Healthcare Executives
As an executive, you’re faced with balancing person-centered care with your facility’s revenue. You are striving to ensure your team is knowledgeable and executing at top of licensure. You’re also continuously identifying opportunities to improve quality, efficiency, and lower liability in order to decrease costs.
The Hendrich II Fall Risk Model® is an evidence-based assessment backed by over twenty years of impartial research and reaffirmed by countless individual studies. Our program increases the quality of life and patient safety while also alleviating costs from fall claims for your system.
Our program includes the fall risk assessment, ongoing online education with unlimited seats, contact hours for nursing professionals, research-based interventions, and a 24/7 resource center that continues to grow with helpful articles, webinars, and expert interviews.
We purposefully integrate healthcare best practices into our modules, such as the 4 M’s (medication, mentation, mobility, and what matters most), to create more effective lessons. This type of holistic education along with our evidence-based interventions minimizes injurious falls and helps you build an age-friendly healthcare system.
You will have the tools to lower your facility’s liability and claims by improving the quality of patient care as a result of the Hendrich II Fall Risk Model® key benefits:
Key Benefits for Healthcare ExecutivesCustomized package that fits your facility’s needs and keeps you compliantWeb-based training that educates all teams and includes unlimited seatsModules that include industry best practices and top injurious fall prevention interventionsContact hours for nursing professionals to promote top of license practiceOngoing education and resources to keep the team engaged and sustain resultsFall program evaluation and consultation included with licensure
- Nurse Manager & Nurses
Preventing injurious falls is just one of many things you’re juggling every day while providing expert care to those you serve. Additionally, the mix of patients has changed significantly – in hospitals a majority of the time you’re now caring for older adults, and many of them have complex care needs and comorbidities.
Assessing fall risk should not be an additional task to an already complex workflow. It’s the right thing to do for patient safety, quality of care, and preserving what matters most.
Too many fall programs simply check the box for environmental rounds (bed low/side rails, brakes locked, and call light in reach) bypassing the real opportunity to prevent modifiable intrinsic risk factors. For example, asking “Why does my patient have these risk factors?” and working with your care team to prevent them whenever possible amplifies your impact as a nurse or manager.
You can make a significant difference in reducing injurious falls with the Hendrich II Fall Risk Model®, which is supported by web-based learning and contact hours for nurses, by integrating the program into your existing workflow. This makes doing the right thing easy and impactful without adding extra burdens!
Key Benefits for Nurse Manager & NursesHFRM II does not add to an already complex workflowWeb-based contact hours with unlimited seats for nursing to elevate practiceEvidence-based interventions aligned to risk factorsNational experts to support program adoption and sustainmentReduce the human cost of injurious fallsImprove outcomes and standardized care practices
- Risk Managers
Keeping your environment safe, minimizing harm, and avoiding the resultant claims continues to be one of the most challenging roles in healthcare. The environment, care delivery, and expectations of the consumer or patient continue to rise with consumerism and knowledge of safety concerns. Although national data demonstrates fewer claims per occupied bed, there is an increasing trend for higher settlements and pay-outs being reported, which has raised the cost overall.
Preventable injurious falls remain in the top 2-3 claims that generate significant expense outlay for healthcare systems. The risk cost is measured in human life and claims. In today’s world, injurious falls can influence proprietary ranking systems, such as Healthgrades, Premier, or Leapfrog, Centers for Medicaid and Medicare with their value-based purchasing programs, PSI-90, and the Inpatient Quality Report (IQR).
Most often we witness person impact, caregiver, and healthcare systems’ reputations negatively impacted by avoidable falls; however, our team has created resources and services to help you overcome these obstacles. Screening, education, change management, and evidence-based assessment make an enormous impact on risk, outcomes, and quality of care. Our holistic approach assists you with successful adoption and sustainment within your organization.
Key Benefits for Risk ManagersPrevent needless utilization and healthcare cost caused by harm and injuryDemonstrate patient safety for those you serve and regulatory bodiesImprove external rankings and patient loyalty scoresNational experts to support program adoption and sustainmentReduce the number and size of claims by eliminating harm
Physicians and nurses can have a substantial impact on effective fall risk screening without additional burden on practices, rounding, and clinic time productivity. The reality is many visits do not include fall risk assessment as part of routine visits whether it is in the office, hospital, clinic, or ambulatory environment, yet it is a major source of readmissions, appointments, and complications. Fall risk factors travel with the person and many are modifiable. At a minimum, they can signal the need for additional testing and appropriate diagnosis that lead to targeted interventions, such as deprescribing, cognitive assessments, gait programs, and mobility programs. The Hendrich team connects you with community resources that are available to help support this cause.
MIPS / MACRA now recognizes fall screening as an important part of preventative care and as a result has put incentive and penalty programs in place around it. The Hendrich team helps you take advantage of those incentives by providing a fall prevention program package that meets your needs.
If you use a population health model, the frail elderly and complex care of the older adult are now the reality for all practices. Adopting an evidence-based model with interventions and measurement can improve your practice, care, and outcomes while saving you time. We support partners utilizing the population health model with a reliable and valid model, customized program approach, and expertise to fit your environment.
Key Benefits for ProvidersEHR risk factor integration across the care continuumImprove external rankings and patient loyalty scoresNational experts to support program adoption and sustainmentIntegrate risk factors across the care continuumIncorporate into Medicare wellness visits and chargesAssessing with Hendrich II Fall Risk Model® takes less than a minute
- Electronic Health Record Vendors
Our expertly trained advisors guide you through our access and licensure options that best fit your customers. We also help integrate the Hendrich II Fall Risk Model® into your ambulatory, hospital, senior living, practice, population health or home health record. Our forms and workflows are built into many healthcare system’s EHR or their version of the health records making the process fast and easy.
These efforts enhance value-based care, MIPS / MACRA, risk reduction, streamlined workflow, external healthcare rankings, and patient safety.
Key Benefits for Electronic Health Record VendorsEHR risk factor integration across the care continuumA variety of options for partnershipIntegrate Hendrich II Fall Risk Model® to support your customer’s Patient-Driven Payment Model (PDPM)Integrate Hendrich II Fall Risk Model® into your ambulatory record to advance MIPS/MACRA incentive programsMaximize outcomes in population health models with evidence-based risk factor reduction
- Senior Living
We understand offering the older adult appropriate fall risk screening while promoting mobility and independence are universal goals for all senior living facilities. The Hendrich II Fall Risk Model® helps you assess and avoid the negative impact fall risk factors have on the quality of life for your residents.
As you go through the process, we inform and support you each step of the way as you implement specific evidence-based interventions to reduce modifiable risk factors using education, change management, and adoption.
Injurious falls have undesirable human, fiscal, and reputation risks. This can be avoided when a facility and interprofessional care team adopt a simple, easy-to-use, and evidenced-based approach to predict, prevent, and preserve what matters most to those you serve!
Key Benefits for Senior LivingPromote and maintain independenceMeet and exceed regulatory and safety standardsBuild loyalty and reputation in the communityPreserve what matters most to those you servePrevent unwarranted medical costs from fall-related injuriesBuild Hendrich Fall Risk Model® into your Patient-Driven Payment Model (PDPM)
- Home Care
Now that care is continuum focused and is moving out of hospitals into clinics, virtual care, health hubs, and ambulatory environments, the time has come to rethink how we assess and intervene with injurious fall risk.
Those who provide care outside the hospital have a great opportunity to connect care in a more meaningful way that improves quality, safety, experience, and cost of care – all while lowering unnecessary utilization.
Risk factors travel with the person, and reducing modifiable risk factors requires a care continuum approach with interprofessional care team planning. Medications, mentation, mobility, and asking “What matters most?” to the person can easily be adopted into alternative care environments, such as home care.
We help you partner with your referral base to maximize your integration while improving your performance, reducing readmissions, and minimizing complications once they come home.
Key Benefits for Home CarePromote and maintain independenceAvoid needless readmissions and penaltiesBuild a care continuum approachPromote safety in the home and beyondEase of integration with the healthcare teamAdopt evidence-based interventions for the home
We embrace that educator roles are multidimensional with accountability for developing clinical knowledge, retention, recruitment, and constant orientation demands, which are some of the largest challenges in today’s healthcare environment.
Preventing injurious falls requires knowledge, buy-in, and engagement of the team. Building and integrating the Hendrich II Fall Risk Model® into practice does not have to be complicated. We inform and support you, your healthcare system, and nurses with continuing online education courses, change management and adoption experts, and a plan to integrate the model into the EHR and workflow that aligns with your culture and existing care model.
Key Benefits for EducatorsHIIFRM does not add to an already complex workflowWeb-based contact hours with unlimited seats for nursing to elevate practiceEvidence-based interventions aligned to risk factorsNational experts to support program adoption and sustainmentPromote outcomes with best practicesResource Center to support your fall program
Informatic teams are often tasked with adopting a fall risk model into your organization’s electronic health record (EHR) and/or managing the program. We understand a team-based approach is necessary to find an effective, evidence-based program that minimizes process duplication or redundancy.
The Hendrich team shares best practice approaches and supports you and your team as you manage the licensure and integration into your record.
Injurious falls is a care continuum issue that can result in harm, negative external rankings, cost, and readmissions. EHR integration and adoption of Hendrich II Fall Risk Model® provides a framework for compliance metrics to support continuous QI, value-based care, and the Inpatient Quality Report (IQR).
Key Benefits for InformaticistsEHR integration across the care continuumLicensure delivers unlimited accessCustomized pathway interventions based on Hendrich II Fall Risk Model®National experts to support program adoption and sustainmentCan be incorporated into your virtual care environment